Our Privacy Policy

Your privacy is very important to us. This privacy policy outlines what we do as a company to protect your information. What information do we collect? We collect information from you when you register on our site, place an order or fill out a form. Any data that we request which is not required will be specified as voluntary or optional. When placiing an order or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. What do we use your information for? Any of the information that we collect from you may be used in one of the following ways: To personalize your experience Your information helps us to better respond to your individual needs. To improve our website We continually strive to improve our website offerings based on the information and feedback that we receive from you. To improve customer service Your information helps us to more effectively respond

Hotel Cancellation Policy

A 72-hour cancellation notice is required prior to the arrival date to avoid cancellation penalty charges. If a guest cancels a confirmed reservation within 72 hours, including reservations that are made within the 72 hour cancellation policy prior to arrival, then the individual who secured the hotel reservation will be charged a maximum of (3) night's room rate and applicable taxes. If a guest fails to arrive for a confirmed reservation, then the individual who secured the hotel reservation will be charged a maximum of (3) night's room rate and applicable taxes. To cancel reservations, guests must call (1-843-723-0500). Guests are encouraged to reference their reservation confirmation number when speaking with a hotel representative. Guests will be required to record their cancellation number for possible future reference, which is provided by the agent at the time of the cancellation. Credits for future stays will not be granted in the event that the individual must cancel their reservation within the 72 hour cancellation policy.

Cancellation Policies Groups

The 72-hour cancellation notice will not apply for group guestrooms. Group guestrooms are defined as 3 or more guestrooms booked through the hotel sales department. Group rooms shall be held to independent contract terms that are established by the hotel.

Cancellation Policy Hotel - Presidential and Terrace Suites

A 10-day cancellation notice is required for both the Presidential and Terrace Suites prior to the arrival date to avoid cancellation penalty charges. If a guest cancels a confirmed reservation within the 10 day cancellation period, including reservations that are made within the 10 day cancellation policy prior to arrival, then the Primary Registered Guest (the individual who secured the hotel reservation) will be charged a maximumof (2) night's room rate and applicable taxes. To cancel reservations, guests must call (1-843-723-0500) or (843)723-0500. Guests are encouraged to reference their reservation confirmation number when speaking with a hotel representative. Guests will be required to record their cancellation number for possible future reference, which is provided by the agent at the time of the cancellation. Credits for future stays will not be granted in the event that the individual must cancel their reservation within the 10 day cancellation policy.

Pet Policy

The Market Pavilion Hotel does not permit pets of any kind within our lobby areas, public areas, public elevators, guestroom hallways and hotel guestrooms. An exception for this policy is made for a service dog. The Market Pavilion Hotel requests that notification for service dogs be provided in advance with regards to lodging reservations at the Market Pavilion Hotel or dining reservations at Grill 225 and the Pavilion Bar to ensure that operational preparation and timely accommodations are being achieved with minimal impact to both the service dog owner/handler and service dog. In the event that guest(s) arrive without possessing a dining reservation, then an alternative location may be provided based on availability within our extended dining area, cocktail area or lobby bar area of Grill 225.

Hotel Guest Occupant Policies and Fees

Monetary lodging rates are based on (2) registered guests for rooms with (1) king bed and (2) registered guests for rooms with (2) queen beds. Additional lodging rates will be applied to the daily guestroom rates if it is determined that:

  • Additional occupants are disclosed during the reservation process.
  • Additional occupants are disclosed by the guest(s) upon the arrival/ check-in process.
  • Additional occupants are discovered by property management during the the guest(s) stay.
  • Additional occupants are discovered by property management at the time of check-out.
  • Additional occupant charges of up to $100 per person shall be applied to the guestroom folio. Financial responsibility for additional occupants shall be the responsibility of the registered guest(s) and will be charged to the credit card for the Primary Registered Guest, defined as the individual whose first and last name exists on the Guest Reservation / Confirmation Record within the hotel. Luxury or Concierge Level King guestrooms are provisioned for a total maximum of (2) registered hotel guests. Luxury or Concierge Level double queen guestrooms are provisioned for a total maximum of 4 registered hotel guests. Additional rates may apply for both King and double queen guestrooms beyond 2 registered hotel guests.

    Check-In / Arrival

    The Primary Registered Guest, defined as the individual whose first and last name exists on the Guest Reservation / Confirmation Record within the hotel is required to provide a valid credit card with a matching first and last name and a valid picture ID card or passport upon arrival / check-in for the check-in to occur. The credit card holders first and last name must match the ID card as well as the guest's first and last name on the hotel Guest Reservation / Confirmation Record. If the first and last name on the ID card does not match the credit card presented, than an alternative matching card must be provided for the check-in process to occur and only for guestroom keys to be issued.

    The Hotel requires minimum authorizations for each nights stay plus an additional minimum authorization for $100 dollars for each night will be placed on the guest's credit card account. For ex. If the guest is staying for two nights at a rate of $299, then an authorization for $598 plus an additional $100 dollars for each day (hotel policy to cover lodging taxes and incidental charges) will be authorized on the credite card. This means that the particular authorized funds will be "earmarked" specifically for the Market Pavilion Hotel and will become financially unavailable to the guest from that point forward. If the guest does not exhaust the full $100 dollars for each night in incidentals during their stay, then authorizations for those funds will be released at the discretion of their financial institution (usually 2-4 days) after the check out date. DEBIT card holders must factor in the hotel's authorization policies when budgeting their finances during their visit. The Market Pavilion Hotel will not be held responsible for overdraft fees or other penalty fees as a result of guests improperly managing their DEBIT card accounts.

    Advance cash payments for lodging are accepted for room and tax only and are required be accompanied with a valid credit card with a matching first and last name and a valid picture ID card or passport upon arrival / check-in for the check-in process to occur. Credit cards are required for security deposits, room charge overages and daily incidental authorizations of $100. Advance cash payments for incidentals will not be accepted throughout the duration of the guest(s)stay.

    Registered Hotel Guests Room use

    All registered hotel guest(s) and or individual(s) visiting the property must be arranged by the Primary Registered Guest on record. The Primary Registered Guest, is defined as the individual whose first and last name exists on the Guest Reservation / Confirmation Record for the guestroom. Any and all guest arrangements are conducted in person by the Primary registered guest with hotel representatives at the guest services / check-in desk area no later than 10pm daily. Hotel guestrooms are for the sole use of registered hotel guest(s); whom occupy a specific guestroom, adjoining or multiple guestrooms. Registered guests are defined as the occupants of the guestroom whose identity is determined at the time of the arrival / check in process.

    Guestrooms with a single King bed are provisioned for a maximum of (2) registered hotel guests. Guestrooms with (2) queen beds are provisioned for a maximum of (4) registered hotel guests. Guest(s) may be required to provide a pictured ID card or passport during the time of the registration / arrival process or as determined necessary upon the request of a hotel representative throughout duration of the gust(s) stay. The Primary Registered Guest, defined as the individual whose first and last name is on the Guest Reservation / Confirmation Record within the hotel, must be at least 21 years old. Minors under the age of 21 years old may not be left unattended after 11pm. Minors 16 years old or younger may not be unattended in the hotel guestroom at any time. Guest names may be recorded in the property management database or on the guestroom folio. Photocopies of pictured identification cards may be required as part of the hotel record during the duration of the guest(s) stay.

    Secure Access Areas Exclusive to registered hotel Guests

    In an effort to provide a secure environment for all of our hotel guests, the Market Pavilion Hotel provides secure key access to each guestroom floor. Secure access keys are coded to the guestroom and to the registered guest(s) on file. Secure access is intended to prohibit unregistered individuals from entering the private guestroom floors and hotel rooms within the hotel. Hotel guests are not permitted to invite or allow unregistered individuals to gain accessto the private guestroom floors or hotel guestrooms at any time. Guestroom keys must remain in the possession of the specific registeredhotel guest(s) and may not be transferred to any unregistered individual for the purpose of facilitating access to private guestroom areas, floors or hotel guestrooms. Violation of this policy will be deemed as a breech of hotel security and may result in the potential eviction of the registered hotel guest(s) and unregistered individuals. Severity of the breech event is at the sole discretion of the property management, and eviction may occur upon the first offense. In this event, the guest(s) associated with the eviction will be financially responsible for the room and applicable taxes associated with the duration of their stay.

    If hotel representatives determine that unregistered individual(s) are present in private guestroom floors or hotel guestrooms, then those guests will be asked to leave the premises immediately. In thatevent, hotel representatives and or security shall remain in the presence of the unregistered individual(s) and shall escort them off the premises. Failure for registered hotel guest(s) to comply with the policies regarding unregistered hotel guests will result in eviction from the hotel. In this event, the guest(s) associated with the eviction will be financially responsible for the room and applicable taxes associated with the duration of their stay.

    Video Surveillance

    Video surveillance is conducted by the Market Pavilion Hotel in various public areas of the property. Video surveillance may be used to substantiate disturbances or other hotel events. Video surveillance files and perspectives are of the sole ownership of the Market Pavilion Hotel. The hotel makes no warranties as the to its video perspectives or video resolution quality.

    Noise and Disturbance Policy

    Hotel guests are required to be respectful of other hotel guests with respect to noise potentially generated in lobby areas, public areas, public elevators, guestroom hallways and hotel guestrooms. Loud sounds, noises, voices, music, etc. that is audible in guestroom hallways and adjacent guestrooms is prohibited. Guest(s) who create audible disturbances may be held monetarily responsible for any financial concessions offered to the affected hotel guest(s). Responsibility will be determined by information gathered from guest complaints, affected guests,hotel representatives and other resources. Additionally, guest(s) who cause any noise disturbances including domestic disturbances may be evicted from the hotel based upon the severity of the first offense. If guests are warned of a first noise event and if a second noise event should occur, then those guest(s) associated may be subject to eviction from the hotel. In this event, the guest(s) associated with the eviction will be financially responsible for the room and applicable taxes associated with the duration of their stay. Severity of the violation of this policy, and eviction upon first offense is at the sole discretion of the property management.

    Damage to hotel property

    The Market Pavilion hotel reserves the right to monetarily hold responsible and charge guests the cost of rectifying damage to the hotel, property and contents, caused by: intentional, negligent or reckless acts. Additionally, guest(s)who cause hotel damage that may affect, impact or displace other hotel guests may be held monetarily responsible for any financial concessions offered to the affected hotel guest(s). If it is determined that the guest(s) is a continued risk to the hotel and its occupants, then the guest(s) in question will be subject to eviction from the hotel. In this event, the guest(s) associated with the eviction will be financially responsible for the room and applicable taxes associated with the duration of their stay. In the event that damage is detected by a guest either in their guestroom or in a public area that was occupied by the guest after the guest has departed from the hotel, then the hotel will reserve the right to hold financially responsible the Primary Registered Guest by either charging the credit card on file belonging to the departed guest(s) or individual(s) involved. In the event that the damages cannot be paid, damages exceed $100 in value, or if damages are of significant magnitude, then the Charleston police department will be notified and further legal action will be pursued.

    Fire Alarm Tampering and Triggering

    The Market Pavilion Hotel reserves the right to take lawful action against any guest(s) individual(s) found to have tampered / interfered with any fire detection equipment throughout the hotel. Additionally, any guest(s) individual(s) found to have tampered with any fire detection or fire-fighting equipment will be charged with any monetary costs associated with providing concessions to affected guest(s) or to "make whole" the hotel as a result of any damages caused or financial measures exhausted. In the event that tampering or fire alarm triggering has been suspected, then the Charleston policedepartment will be notified. If it is determined that fire fighting or detection equipment had in fact been tampered with after the guest has departed, then the Market Pavilion Hotel reserves to seek involvement from the Charleston police department.

    Smoking Policy

    The Market Pavilion Hotel guestrooms are entirely considered nonsmoking guestrooms. Guests are not permitted to smoke while in the interior of the hotel. Guests are not permitted to smoke in outdoor guestroom balcony areas or while standing on any guestroom terraces in the hotel. Cigarette smoking is permitted at the Pavilion Bar. Cigar Smoking is permitted at the Pavilion Bar only in the Western back portion. In the event that smoking of any type or form is detected in a guestroom, then a $300 fumigation / cleansing fee will be added to the guest's folio. Guests will be notified either verbally or in writing from a hotel representative that smoking has been detected. Guests will either be asked to refrain from continued smoking or they will be evicted from the hotel. Violation of this policy upon first offense may result in potential eviction of the registered hotel guest(s). Severity of the smoking event is at the sole discretion of the property management and eviction may occur upon the first offense. In this event, the guest(s) associated with the eviction will be financially responsible for the room and applicable taxes associated with the duration of their stay. A $300 fumigation /cleansing fee may be added to each day that smoking is detected throughout the duration of the guests stay. If a second notice of no smoking is delivered by hotel representatives, then the hotel guest(s) may be subject to eviction from the hotel. In this event, the guest(s) involved will be financially responsible for the room and applicable taxes associated with the duration of their stay.

    Pavilion Bar

    Pavilion Pool Usage

    The Pavilion Pool and chaise lounges are an exclusive amenity for hotel residents only. Visiting dining guests are not permitted to use the Pavilion pool or chaise lounges. The Pavilion pool is open daily from 10am to 5pm. Hotel guests are not permitted to swim in the pool after 5pm. Guests will be required to present their guest ID badges from 10am - 5pm in an effort to validate their residency. Availability for pool use, chaise lounges or dining tables within the various areas of the Pavilion Bar is subject to availability as it pertains to: weather, fellow guests, reservations and private scheduled events.

    Pavilion Bar Dress Code

    Guests will be required to observe the Pavilion Bar dress code which prohibits t-shirts, tank tops, ball caps, visors, flip-flops (of any type), cut-off shorts, sports jerseys, sweat suits and athletic sportswear. Back packs, duffle bags or any other large over-sized bag are not permitted on the premises by non registered hotel guests. Hotel Representatives will not search bags upon the individuals request in an effort to gain access to the Pavilion Bar. Additionally, bags will not be held or stored by the hotel in an effort for individuals to gain access to the Pavilion Bar.

    Valet Parking - Hotel and Dining

    The Market Pavilion Hotel provides secure valet parking to registered hotel guests at a fixed daily rate of $20.00 per day. Grill 225 and the Pavilion Bar provide secure valet parking to dining guests at a rate of $10.00 for a maximum period of 8 hours. Vehicles that are left in our care longer than 8 hours or that are retrieved the following day will be charged an additional $10.00.

    Photography and Videography Policy

    Guests are permitted to use hand-held cameras or smartphone devices to take photographs, capture digital images and record light video within the public areas of the Market Pavilion Hotel. Large professional style DSLR or VIDEO cameras with interchangeable lenses, photo or video equipment, and support equipment such as: lighting, tripods, cables, etc. are prohibited without consent or contractual agreement from the Market Pavilion Hotel. All photographers and videographers are prohibited from entering, photographing, or videotaping while on the premises without advance and approved notice from the property management. An approved notice of at least 24 hours is required. Inquiries regarding professional photography or videography are submitted by contacting the hotel's General Manager at (843) 723-0500.

    Food and Beverage Voucher Terms and Conditions

    The food and beverage voucher applies only for reservations booked under the appropriate Food and Beverage package code where at least one night of the stay is before March 31, 2013. Upon arrival, registered hotel guests will be presented with voucher(s) for each eligible room night, redeemable at either Grill 225 or Pavilion Bar. Only one voucher may be redeemed per day, and only on the valid date printed on the front of the voucher. This food and beverage voucher is not eligible for gratuity and tax. Voucher(s) may only be used for food and beverage purchases at one of the Market Pavilion's restaurants, Grill 225 or Pavilion Bar. Voucher(s) are not eligible for In-Room Dining/Room Service. Any remaining or unused credit may not be used toward a reduction in the nightly guest room rate. Any remaining or unused credit at the end of each valid date, defined as 11:59PM, will be forfeited and the Food and Beverage voucher(s) will become null and void with a $0 value. Guests must be aware of the operating hours of Grill 225 and the Pavilion Bar, which may be subject to closing prior to 11:59 PM. This would require voucher(s) to be redeemed within the hours of operation of Grill 225 and the Pavilion Bar. Credits will not be extended or carried over due to late hotel arrivals/check-ins. Credits will not be carried over due to acts of God or other circumstances beyond our control for any reason at any time. Voucher(s) have no cash value and may not be redeemed for cash at any time. Early departure penalties will include the forfeit of credits for the dates of stay that are not realized. If the reservation is extended beyond the original departure, the daily food and beverage voucher will not apply. Any discount promotions or rate reductions pertaining to stay extensions are not eligible for the Food and Beverage voucher program. The Food and Beverage voucher will be forfeited if the reservation is cancelled. Voucher(s) are unavailable for existing reservations that have been booked outside of the Food and Beverage Voucher program. This promotion is non-transferable, subject to availability and may not be combined with any other Market Pavilion Hotel, Grill 225 or Pavilion Bar special offer or promotion. This promotion is not available to leisure or corporate groups, persons attending meetings / conventions or over certain black-out dates. Electronic Bonds may not be used in conjunction with this promotion. The Market Pavilion Hotel reserves the right for 60 days from the date of departure to audit each guest's folio and apply any charges that result from inappropriate compounding of promotions. All standard hotel terms and conditions including the hotel's 72-hour cancellation policy, as it pertains to the guest's reservation, will apply. Guests are asked to be considerate of the original guest check subtotal, prior to the application of the Food and Beverage credit, when calculating gratuities for service staff

    South Carolina Code of Laws

    Title 45 - Hotels, Motels, Restaurants and Boardinghouses

    SECTION 45-1-20.

    Rights and remedies of innkeepers extended to keepers of boardinghouses. Keepers of boardinghouses shall have the same rights and remedies for enforcing and collecting claims for board as are allowed by law to innkeepers or hotelkeepers. HISTORY: 1962 Code Section 35-2; 1952 Code Section 35-2; 1942 Code Section 7223; 1932 Code Section 7223; Civ. C. '22 Section 3936; Civ. C. '12 Section 2617; 1902 (23) 1021; 1908 (25) 1085.

    SECTION 45-1-30.

    Sale of baggage or property left at hotel, inn or boardinghouse at auction to satisfy debt or obligation.

    At any time after the expiration of ten days after the person incurring a debt or obligation has left a hotel, inn or boardinghouse, the debt or obligation being still due and unpaid, the owner or proprietor of the hotel, inn or boardinghouse may sell at public auction for cash at the hotel, inn or boardinghouse office any baggage or property left at the hotel, inn or boardinghouse to satisfy the debt or obligation, without any process at law or equity; provided, however, such sale be advertised by written or printed posters at three public places in the vicinity for at least ten days before the sale. HISTORY: 1962 Code Section 35-3; 1952 Code Section 35-3; 1942 Code Section 7223; 1932 Code Section 7223; Civ. C. '22 Section 3936; Civ. C. '12 Section 2617; 1902 (23) 1021; 1908 (25) 1085.

    SECTION 45-1-40.

    Innkeeper's liability for loss of baggage, money, jewels, and other personal property.

    "Innkeeper" as used in this section shall mean the proprietor of any hotel, inn, boardinghouse, motor court, or motel where beds or lodging are for hire. Whenever an innkeeper shall post and keep posted in a conspicuous manner in the room occupied by any guest a notice requiring such guest to bolt the door of his room, or on leaving his room to lock the door and leave the keys at the office, and also to deposit such money and jewels as are not ordinarily carried upon the person in the office safe, and the guest shall neglect to comply with the requirements of such notice, the innkeeper shall not be liable for the loss of any baggage of such guest which may be lost or stolen from his room or for the loss of any money or jewels not deposited in the safe. Provided, however, that notwithstanding the provisions of this section any innkeeper who by his own negligence contributes to the loss or damage to baggage or personal property, other than money or jewelry, from guest rooms, or to the loss or damage to money or jewelry from his safe, may be liable to the guest for the actual value of such baggage or personal property or five hundred dollars, whichever is less, or the actual value of such money or jewelry or two thousand dollars, whichever is less. Provided, however, that, notwithstanding the provisions of this section, any innkeeper who by his own willfulness contributes to the loss or damage to the personal property of a guest shall not have his liability limited in any manner by the provisions of this section. HISTORY: 1962 Code Section 35-4; 1952 Code Section 35-4; 1942 Code Section 7222; 1932 Code Section 7222; Civ. C. '22 Section 3935; Civ. C. '12 Section 2616; Civ. C. '02 Section 1741; 1888 (20) 9; 1963 (53) 278.

    SECTION 45-1-50. Defrauding keeper of hotel, motel, inn, boarding house, rooming house, campground, cafe or restaurant.

    (A) A person who: (1) obtains food, lodging or other service, or accommodation at any hotel, motel, inn, boarding or rooming house, campground, cafe, or restaurant and intentionally absconds without paying for it; or (2) while a guest at any hotel, motel, inn, boarding or rooming house, campground, cafe, or restaurant, intentionally defrauds the keeper in a transaction arising out of the relationship as guest, is guilty of a misdemeanor and, upon conviction, must be fined not more than one thousand dollars or imprisoned not more than six months, or both. Notwithstanding the provisions of Sections 22-3-540, 22-3-545, 22-3-550, and 14-25-65, an offense punishable under this subsection may be tried in magistrates or municipal court. (B) For purposes of this section prima facie evidence of intent to defraud is shown by: (1) the second refusal of payment upon presentation when due and the return unpaid of any bank check or order for the payment of money given by a guest to any hotel, motel, inn, boarding or rooming house, campground, cafe, or restaurant in payment of an obligation arising out of the relationship as guest. These facts also are prima facie evidence of an intent to abscond without payment; (2) the failure or refusal of any guest at a hotel, motel, inn, boarding or rooming house, campground, cafe, or restaurant to pay, upon written demand, the established charge for food, lodging or other service, or accommodation; (3) the giving of false information on a lodging registration form or the presenting of false or fictitious credentials for the purpose of obtaining lodging or credit; (4) the drawing, endorsing, issuing, or delivering to any hotel, motel, inn, boarding or lodging house, campground, cafe, or restaurant of any check, draft, or order for payment of money upon any bank or other depository in payment for established charges for food, lodging, or other service or accommodation, knowing at the time that there is not sufficient credit with the drawee bank or other depository for payment in full of the instrument drawn. (C) For purposes of this section, campground" means land and facilities of camp character organized to provide a temporary outdoor living experience for individuals or groups which has membership affiliation in recognized national and state campground organizations or which is listed in a guidebook published with support in part by the Department of Parks, Recreation and Tourism. HISTORY: 1962 Code Section 35-5; 1952 Code Section 35-5; 1942 Code Sections 1219, 7223; 1932 Code Sections 1219, 7223; Civ. C. '22 Section 3936; Cr. C. '22 Section 107; Civ. C. '12 Section 2617; Cr. C. '12 Section 300; 1902 (23) 1021; 1908 (25) 1085; 1911 (27) 150; 1917 (30) 165; 1939 (41) 115; 1940 (41) 1885; 1977 Act No. 84 Section 1; 1999 Act No. 81, Section 1, eff June 11, 1999; 2010 Act No. 273, Section 16.A.A, eff June 2, 2010.


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